FAQ

How Do I Qualify For Free Shipping?

susanthompson.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day shipping or $5.95 for UPS Ground. Our standard shipping option is Standard 3 Day shipping. Gift Cards and eGift Certificates do not apply. Select items considered hazardous materials are restricted and do not qualify for Free Standard 3 Day shipping and must be shipped ground.

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call 1.424.279.3278 or contact your financial institution for further assistance.

I forgot my password, how do I log in?

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. If you still do not remember your password, you can contact a live chat expert or callĀ 1.424.279.3278 to reset your password.

How can I find the status of my order?

You can find the status of a particular order and view your order history on the Order Status tracking page.

How do I become a brand ambassador?

If you love Susan Thompson Cosmetics and want your friends and followers to love it too, become a Susan Thompson Brand Ambassador! In order to become a Brand Ambassador you must first create a Susan Thompson account. After creating an account, you need to apply to be a brand ambassador (http://susanthompson.com/community/referral). Once approved, you will receive your own unique referral link and the information on how to receive commissions. After receiving your unique referral link, post it on social media and your friends can receive $10 off orders of $50 or more, and you will earn 10% commission on all sales!

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